Taking a collection order - KwikEat manual
Manual › KwikEat Desktop

Taking a collection order

With F2 you take a collection order: products by menu number or tiles, options, the time, and paying now or later.

Press F2 (or tap New pickup).

Taking a collection order

Adding products

Type or tap, whichever suits you:

  • Menu number: in Quick entry type the number and press Enter. 12 adds number 12, 3*12 adds three.
  • Name: type letters to search by name; choose with the arrows and Enter.
  • Tiles: tap a group, then the product. PgUp and PgDn choose another group, Esc shows all products.

If a product has options, KwikEat asks them straight away. Choose with the number keys (1, 2, …) or by tapping. Required options must be chosen; skip the rest with Add now. With a combination you pick the products slot by slot.

The receipt on the right shows the lines. + and − change the quantity of the chosen line, Options changes its options, Remove takes the line off. Clear order starts again.

Name and time

  • Customer's name: Tab jumps there. Handy at collection, and the name is on the receipt.
  • Ready: when the order must be ready. Choose a number of minutes, or type a time and press Enter.

Paying: now or later

With collection the customer can pay straight away or when collecting:

  • Choose a payment method (e.g. Cash or Card) if the customer pays now.
  • Choose Later if they pay when collecting. The order is then on the order board with To pay; you settle it with P on the card. See The order board.

You set the payment methods in Settings → Delivery & payment.

Placing

Tap Place order (or F12). The receipt is printed and the order is on the order board in the New column. If you use a kitchen ticket, it goes now or once the order goes to the kitchen.

In Germany and France KwikEat doesn't record payments: there is no payment row, and KwikEat prints an order slip instead of a till receipt. See Order mode.

Last updated: 15 October 2026

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